At Machine Hub Dubai, we strive to provide high-quality products and reliable services. This Refund & Return Policy explains how returns, replacements, cancellations, and refunds work for purchases made on our website.
1. Eligibility for Returns
We accept returns under the following conditions:
✔ Product is defective or damaged upon delivery
If the item arrives damaged, defective, or not functioning, notify us within 48 hours of delivery with photos or videos of the issue.
Incorrect item received
If you receive the wrong item, you may request a replacement or return within 3–7 days of delivery.
Product not as described
If the product significantly differs from the description/specifications, you may request a return within the allowed period.
Items Not Eligible for Return
Certain products and conditions are not covered:
- Used, installed, or altered products
- Damage caused by improper installation or misuse
- Products without original packaging, accessories, or manuals
- Customized or special-order products
- Consumables, spare parts, filters, and electrical items (unless defective on arrival)
- Maintenance services already performed
2. Return Window
Unless otherwise stated:
- Return requests must be made within 3–7 days from the date of delivery.
- Returns requested after this window may not be accepted.
3. Condition of Returned Items
To qualify for return:
- Product must be unused, unopened, and in original condition
- All accessories, manuals, warranty cards, and packaging must be included
- Serial numbers must match our records
Products that fail inspection may be returned to the customer at their cost.
4. Refund Options
Once your return is approved and inspected, refunds may be issued as:
✔ Store Credit / Replacement
Recommended for faster processing.
✔ Refund to Original Payment Method
Depending on the payment method, it may take 5–15 business days to appear in your account.
✔ Partial Refunds
If the product shows signs of use or missing components, partial refunds may apply.
5. Non-Refundable Charges
The following charges are non-refundable:
- Delivery/shipping fees
- Installation fees
- Service/maintenance charges
- Payment gateway fees (if applicable)
- Any damage attributed to customer handling
6. Exchange Policy
We allow exchanges under these conditions:
- Exchange request made within 3–7 days
- Product is unused and in original packaging
- Exchange is for the same product or higher value (with price difference paid)
7. Cancellations
✔ Before Order Shipping
You may cancel your order for a full refund, minus payment gateway charges.
✔ After Order Shipping
Cancellation becomes a return request and is subject to return conditions.
✔ Custom Orders
Cannot be canceled once processing begins.
8. Products with Manufacturer Warranty
Some equipment may include a manufacturer warranty.
In such cases:
- Warranty claims must follow the manufacturer’s terms
- Machine Hub Dubai may assist in submitting claims when possible
- Damage caused by misuse or unauthorized repairs is not covered
9. Return Process – How It Works
Submit a return request to [Your Email Address] or through our contact page.
Provide order number, photos/videos, and reason for return.
Our team will review and approve if eligible.
Customer ships the product back (unless it was our error or defective).
Product is inspected upon arrival.
Refund, exchange, or credit is issued.
10. Contact Us
If you have any questions or wish to initiate a return:
Machine Hub Dubai
Email: info@machinehubdubai.com
Phone: (+971) 56257 6626
