{"id":1666,"date":"2025-11-30T15:52:30","date_gmt":"2025-11-30T15:52:30","guid":{"rendered":"https:\/\/embixsol.org\/?page_id=1666"},"modified":"2025-12-03T10:45:48","modified_gmt":"2025-12-03T10:45:48","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/dev.machinehubdubai.com\/ar\/refund-return-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"
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At \u0645\u0627\u0634\u064a\u0646 \u0647\u0628 \u062f\u0628\u064a<\/strong>, we strive to provide high-quality products and reliable services. This Refund & Return Policy explains how returns, replacements, cancellations, and refunds work for purchases made on our website.<\/p>

1. Eligibility for Returns<\/strong><\/h4>

We accept returns under the following conditions:<\/p>

\u2714 Product is defective or damaged upon delivery<\/strong><\/h5>

If the item arrives damaged, defective, or not functioning, notify us within 48 hours<\/strong> of delivery with photos or videos of the issue.<\/p>

Incorrect item received<\/strong><\/h5>

If you receive the wrong item, you may request a replacement or return within 3\u20137 days<\/strong> of delivery.<\/p>

Product not as described<\/strong><\/h5>

If the product significantly differs from the description\/specifications, you may request a return within the allowed period.<\/p>

Items Not Eligible for Return<\/strong><\/h4>

Certain products and conditions are not covered:<\/p>

  • Used, installed, or altered products<\/li>
  • Damage caused by improper installation or misuse<\/li>
  • Products without original packaging, accessories, or manuals<\/li>
  • Customized or special-order products<\/li>
  • Consumables, spare parts, filters, and electrical items (unless defective on arrival)<\/li>
  • Maintenance services already performed<\/li><\/ul>

    2. Return Window<\/strong><\/h4>

    Unless otherwise stated:<\/p>

    • Return requests must be made within 3\u20137 days<\/strong> from the date of delivery.<\/li>
    • Returns requested after this window may not be accepted.<\/li><\/ul>

      3. Condition of Returned Items<\/strong><\/h4>

      To qualify for return:<\/p>

      • Product must be unused<\/strong>, unopened<\/strong>, and in original condition<\/strong><\/li>
      • All accessories, manuals, warranty cards, and packaging must be included<\/li>
      • Serial numbers must match our records<\/li><\/ul>

        Products that fail inspection may be returned to the customer at their cost.<\/p>

        4. Refund Options<\/strong><\/h4>

        Once your return is approved and inspected, refunds may be issued as:<\/p>

        \u2714 Store Credit \/ Replacement<\/strong><\/h5>

        Recommended for faster processing.<\/p>

        \u2714 Refund to Original Payment Method<\/strong><\/h5>

        Depending on the payment method, it may take 5\u201315 business days<\/strong> to appear in your account.<\/p>

        \u2714 Partial Refunds<\/strong><\/h5>

        If the product shows signs of use or missing components, partial refunds may apply.<\/p>

        5. Non-Refundable Charges<\/strong><\/h4>

        The following charges are non-refundable<\/strong>:<\/p>

        • Delivery\/shipping fees<\/li>
        • Installation fees<\/li>
        • Service\/maintenance charges<\/li>
        • Payment gateway fees (if applicable)<\/li>
        • Any damage attributed to customer handling<\/li><\/ul>

          6. Exchange Policy<\/strong><\/h4>

          We allow exchanges under these conditions:<\/p>

          • Exchange request made within 3\u20137 days<\/strong><\/li>
          • Product is unused and in original packaging<\/li>
          • Exchange is for the same product or higher value (with price difference paid)<\/li><\/ul>

            7. Cancellations<\/strong><\/h4>
            \u2714 Before Order Shipping<\/strong><\/h5>

            You may cancel your order for a full refund, minus payment gateway charges.<\/p>

            \u2714 After Order Shipping<\/strong><\/h5>

            Cancellation becomes a return request and is subject to return conditions.<\/p>

            \u2714 Custom Orders<\/strong><\/h5>

            Cannot be canceled once processing begins.<\/p>

            8. Products with Manufacturer Warranty<\/strong><\/h4>

            Some equipment may include a manufacturer warranty.
            In such cases:<\/p>

            • Warranty claims must follow the manufacturer\u2019s terms<\/li>
            • Machine Hub Dubai may assist in submitting claims when possible<\/li>
            • Damage caused by misuse or unauthorized repairs is not covered<\/li><\/ul>
              9. Return Process \u2013 How It Works<\/strong><\/h5>

              1. Submit a return request to [Your Email Address]<\/strong> or through our contact page.<\/p><\/li>

              2. Provide order number, photos\/videos, and reason for return.<\/p><\/li>

              3. Our team will review and approve if eligible.<\/p><\/li>

              4. Customer ships the product back (unless it was our error or defective).<\/p><\/li>

              5. Product is inspected upon arrival.<\/p><\/li>

              6. Refund, exchange, or credit is issued.<\/p><\/li><\/ol>

                10. Contact Us<\/strong><\/h4>

                If you have any questions or wish to initiate a return:<\/p>

                \u0645\u0627\u0634\u064a\u0646 \u0647\u0628 \u062f\u0628\u064a<\/strong>
                Email:<\/strong> info@machinehubdubai.com
                Phone:<\/strong> (+971) 56257 6626<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                At Machine Hub Dubai, we strive to provide high-quality products and reliable services. This Refund & Return Policy explains how<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1666","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRefund & Return Policy - Machine Hub Dubai<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund & Return Policy - Machine Hub Dubai\" \/>\n<meta property=\"og:description\" content=\"At Machine Hub Dubai, we strive to provide high-quality products and reliable services. 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